Why isn’t the invoice showing as paid, even though the customer has paid it?

Once your customer has paid the invoice, the payment usually appears in PalkkaOnline within about 30 minutes. A short delay is completely normal — it's caused by bank clearing, as payment data isn't transmitted fully in real time.

PalkkaOnline receives information about paid invoices from banks automatically approximately every 15 minutes on banking days.

Even though updates are frequent, bank payment processing isn't fully real-time, so there's typically a short delay before a payment registers.

✅ The invoice is usually updated to paid within about 30 minutes of the customer's payment.

⚠️ Updates may be delayed, as banks don't always transmit payment data on these days.

In that case, the invoice status updates on the next banking day.

You can track the payment status in real time in the Invoices view.

Once the payment registers, the invoice status changes to paid automatically — you don't need to report the payment separately.

If your customer paid the invoice on a business day using the correct reference number, and the payment still doesn't show after more than 2 hours, please contact our customer support via chat.

We'll look into it for you.

After that, you can either:

Receive your salary on the same day if the request is made before 15:00.

👉 What is Quick Pay?

Salary is paid to your account automatically within 1 business day.

Last verified: 2026-05